SHIPPING INFORMATION
These shipping terms apply to all Bamboo Spatulas purchased through www.sustainacook.com (hereinafter referred to as “the Website”). Please read the following information carefully to understand our shipping policy.
- Shipping Range
www.sustainacook.com provides domestic and international shipping services within Australia to ensure that your bamboo spatulas are delivered safely and promptly. - Shipping Time
Domestic Shipping in Australia
● Standard Shipping: Most domestic orders are delivered within 6 working days after confirmation of shipment, and the specific time may vary depending on the destination and shipping method.
● Remote Areas: For some remote areas, shipping time may be longer, we recommend that you consider this when placing an order.
International Shipping
● International Processing Time: The processing time for international orders is usually 2 working days. The shipping time after shipment is approximately 12 working days, depending on the destination and customs processing.
● Customs and Taxes: International orders may be subject to additional customs and import taxes, these charges are the responsibility of the customer, and www.sustainacook.com is not responsible for handling such charges. - Partner Courier
We work with several well-known courier companies to ensure that your order is delivered safely and quickly:
●Australia Post: Provides comprehensive domestic and international shipping services, suitable for small parcels.
●United Parcel Service (UPS): Provides reliable domestic and international shipping services, suitable for parcels of various sizes, ensuring timely delivery.
●FedEx: Also provides efficient domestic and international shipping options, suitable for orders with high requirements for delivery timeliness. - Shipping costs
Shipping costs will be calculated at each checkout, and the costs will be adjusted based on factors such as the selected shipping method, order weight and destination. You will see the shipping costs clearly on the checkout page. - Order tracking
Once your order is shipped, we will send you a tracking number via email so that you can track the status of the package in real time on the courier’s website. - Damage and loss
If the package is found to be damaged during transportation or not received, please contact us within 48 hours of receipt so that we can assist you in dealing with this issue. - Modification of Terms
www.sustainacook.com reserves the right to update or modify these shipping terms at any time. Any changes will be posted on this website, and your continued use of our services will be deemed as your acceptance of these changes. - Contact Us
If you have any questions about the shipping terms or need further information, please contact us by the following means:
●Email: pebblen@sustainacook.com
Thank you for choosing www.sustainacook.com. We look forward to providing you with quality service and a satisfying shopping experience!
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