FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
This Questions Clause applies to any matters related to your interaction with www.sustainacook.com (hereinafter referred to as the “Website”). Please read the following carefully to ensure that you understand our policy for handling questions and customer service.

1. Asking Questions
   We encourage customers to ask questions about orders, products or other related matters. You can contact us in the following ways:
   ● Email: Send an email to pebblen@sustainacook.com with a detailed description of your questions or concerns. Our customer service team will respond within 24 hours.
   ● Live Chat: Visit our website and you can quickly communicate with customer service representatives through the live chat tool to obtain relevant information.
   ● Contact Form: You can also fill out the contact form on this website and we will get in touch with you as soon as possible.
2. Response Time
   ● Weekday Response: During the weekdays, we usually respond to customer questions within 24 hours.
   ● Weekends and Holidays: If you submit a question on the weekend or holiday, we will give priority to it on the next business day.
3. Question scope
   Please pay attention to the following question scope to help us handle your inquiry more efficiently:
   ●Order-related issues: including order status inquiry, order changes, cancellations, returns and exchanges.
   ●Product consultation: information about the materials, design features, instructions for use and maintenance recommendations of our bamboo spatulas.
   ●Shipping issues: issues related to shipping time, shipping costs, tracking information, etc.
   ●Customer feedback: We welcome you to share your shopping experience, product suggestions or any other opinions to help us provide better service.
4. Customer feedback and suggestions
   We attach great importance to customer feedback and suggestions. If you want to provide opinions on shopping experience or products, please contact us through the above contact information. Every feedback from you is an important basis for our continuous improvement.
5. Limitation of liability
   www.sustainacook.com is not responsible for any direct or indirect losses caused by customer questions or communications with customers. We strive to ensure that the information provided is accurate, but we do not make any express or implied guarantees as to the accuracy or completeness of the information.
6. Modification terms
   We reserve the right to update or modify the terms of this question at any time. If there are any changes, we will post them on this website and your continued use of this website will be deemed as your acceptance of these changes.
7. Contact Us
   If you have any questions about these terms or need further information, please contact us by the following means:
   ●Email: pebblen@sustainacook.com

Thank you for choosing www.sustainacook.com. We look forward to providing you with quality service and a satisfying shopping experience!